Due to the recent global situation all freight is Authority To Leave as Couriers will no longer be collecting signature on delivery. 4WD Industries will not be held responsible for any items left without signature. For high valued orders, we recommend TNT as they are still operating as normal. There may be an additional surcharge.
Some stock may be unavailable due to the COVID-19 situation which has caused some logistics and supply chain issues. This may also result in some freight delays on available products.

Please contact us directly if you require an item that is out of stock as in most cases we have multiple options available.

Fast Dispatch

Once payment has cleared we will post your item as soon as possible. Some items are made to order or require additional time to dispatch.

Combined Shipping

We combine shipping for orders with multiple items to save our customers money on postage.

Tracking

Most orders will be sent with a tracking number, to confirm if your item has tracking please contact us.

Please note:

Additional postage charges may apply for regional, remote areas and P.O Boxes. Regional and remote areas include all islands (Tasmania, Norfolk, etc), WA, Queensland, NT, SA, NSW, Victoria, ACT and territories. Please contact us if you are unsure about your area

Below is a list of common regional postcodes, this list is not all inclusive and is for reference only - Please contact us before ordering to confirm postage costs to your area

All WA Postcodes 6558-On

QLD Postcodes 4124 to 4125, 4133, 4183 to 4184, 4280 to 4287, 4306 to 4498, 4507, 4552, 4563, 4570 and 4580 to 4895

NSW Postcodes 2250 to 2258, 2260 to 2263, 2311 to 2490, 2527, 2536 to 2551, 2575 to 2739, 2753 to 2754, 2756 to 2758 and 2773 to 2898

VIC Postcodes 3097 to 3099, 3139, 3233 to 3234, 3236 to 3239, 3241 to 3325, 3329, 3334, 3341, 3345 to 3424, 3430 to 3799, 3809 to 3909, 3912 to 3971 and 3978 to 3996

All SA Postcodes 5960-On

All TAS Postcodes 7177-On

All NT Postcodes

All Norfolk Island Postcodes

All Territory and Island Postcodes

All efforts will be made to send out orders as soon as possible so you receive your item on time. However please be aware that once an item is sent from our warehouse it is out of our control.

If you would like registered post with signature on delivery and insurance please contact us before purchasing the item.

As per Australia Post policy, all EXPRESS postage automatically have ATL (Authority to leave) which means if you’re not home at the time of delivery it will be left on the premise in a location deemed safe by Australia Post. More information about ATL can be found here

Local Pickup: Please allow up to 2 business days for local pickups - We will contact you as soon as your order is ready for pickup

Please ensure your contact number is included and correct. Failure to do so could result in delayed shipping and/or extra delivery charges in the event of a missed delivery.

International Orders

All international orders may be subject to additional postage costs depending on country and location. Local Import Taxes and Duties are the responsibility of the customer. Orders may be held in customs pending payment of Tax or Duties

Returns

4WD Industries will accept returns within 30 days

We will reimburse return postage if we are at fault

Returned items need to be unused / unfitted, in original packaging and in new condition as supplied

Electrical items: If the electrical items have been fitted, we are unable to accept the return. As there is a risk of the item being damaged due to an existing fault with the Vehicle

All new items are covered by a minimum of 12 months warranty for the part. Fitment and removal labour costs cannot be refunded or reimbursed if not performed by us. We will look into all warranty claims on a case-by-case basis as sometimes there are special circumstances requiring further action

On some products, our suppliers require technical assistance to be pursued through their own channels. We will try to help you as much as possible but we may have to direct you to the manufacturer. Unfortunately, requiring technical assistance does not constitute a warranty/return claim

Please note: Pictures are for illustration purposes only, actual product may vary slightly.

Vehicle Fitment: All efforts are made to ensure Vehicle Fitment is correct, however please contact us prior to purchasing to ensure it suits your vehicle as some of the information listed is out of our control.